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Important notice for Radius FCU members

Our branch will be closed and some services will be disrupted
Oct. 31 – Nov. 2, 2022.

As the credit union continues to grow, it is necessary to enhance our computer systems to provide you with efficient products and services. To do so, we will be upgrading our core banking systems and closing our branch for a short period of time.

Here’s what you need to know

 

Monday, October 31
  • Online banking, mobile banking and online bill pay will be unavailable after 3:30 PM. See below for details regarding direct deposits and prescheduled/automatic payments.
  • To better help you prepare, we are extending our branch hours until 6 PM on October 31. After 6 PM on October 31 the branch will close and remain closed until start of business on Thursday, November. 3.
  • Shared branch services will be unavailable until Thursday, November 3.
  • Beginning at 6 PM, debit card funds availability for ATM withdrawals, point of service (POS) purchases and cash back will be limited to a total of $500 until Thursday, November 3. We encourage you to plan ahead for your financial needs.
Tuesday, November 1 – Wednesday, November 2
  • Online banking, mobile banking and online bill pay will be unavailable. See below for details regarding direct deposits and prescheduled/automatic payments.
  • The branch will remain closed and shared branch services will be unavailable as our core banking system is upgraded.
  • Debit card funds availability for ATM withdrawals, point of service (POS) purchases and cashback will be limited to a total of $500.
Wednesday, November 3
  • The branch will re-open at the start of business.
  • Online banking, mobile banking and online bill pay will be available, and any transactions that occurred during the system upgrade period will be reflected on your account.
  • Shared branch services will be available.
  • Debit card funds availability will return to normal limits.

Frequently Asked Questions

What if I have a direct deposit scheduled?

Deposits received during this time period should process as normal and will be reflected in your account transactions on November 3. Please note that we do not control when payment files are sent to the credit union. Contact your employer or the institution sending the payment file if you have questions about when the payment file was sent to the credit union.

I have prescheduled and/or automatic payments that need to be made during this period. Will they still be paid on time?

Yes. Although these payments will not show up as posted until November 3, rest assured they will be made as scheduled and will not be declined. You won’t receive any late-payment penalties.

What are the limits on my debit card usage during this closure?

You’ll be able to withdraw up to $500 total from the available funds in your checking account beginning at 6 PM on Monday, October 31 through start of business Thursday, November 3. This includes using your Radius debit card for making point of sale (POS) purchases, cash withdrawals at an ATM, or requesting cash back at point of sale. Note: Use of debit card during this period cannot exceed $500. Beginning Thursday, November 3, normal debit card funds availability will be restored.

How can I make a deposit during the closure?

You can make deposits at our drive-thru ATM or at ATMs where deposits are accepted. You’ll see these deposits reflected on your account transactions on November 3.

How should I prepare for the disruption in service?

Be sure to plan ahead for your cash and purchasing needs between October 31 and November 3. We recommend you:
⦁ Withdraw extra cash for larger purchases.
⦁ Carry your checkbook so you can write checks as needed.
⦁ Use your Radius Federal Credit Union credit card as back up.

What if I have questions?

Call us at (716) 875-1747 and we will answer any questions you may have.

We appreciate your patience! Please visit this page often for updated information on the core banking system upgrade.

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